Seattle Metropolitan Credit Union
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 Contact SMCU

Call our Contact Center:

(206) 398-5500 or (800) 334-2489

Contact Center Hours:

Monday, Tuesday, Thursday & Friday - 8am to 6pm
Wednesday - 10am to 6pm
Saturday - 10am to 2pm

view hours by location

Mailing Address:

Seattle Metropolitan Credit Union
P.O. Box 780
Seattle, WA 98111-0780

Shipping Address:

Seattle Metropolitan Credit Union
801 3rd Ave.
Seattle, WA 98104

Senior Management:

Richard Romero - President/CEO

Brent Richins - VP of Member Services 

Jill Vicente - Senior VP/Chief Strategy Officer

Tonita Webb - Senior VP/Chief Administrative Officer

Caleb Cook - VP/Chief Lending Officer

Department Managers:

Lee Pierce - AVP, Consumer Lending

David Oliphant - AVP, Director of Branches

Marguerite Lauderdale - AVP, Real Estate Lending 

Lynn Roberts - Contact Center Manager

Debbie Robinson - Operations Manager

Tiffanie Walls - AVP of HR and Training

Secure Email Support

Log into Online Banking and click the Secure Email link at the top to send secure inquiries and incident tickets to our Contact Center representatives. You can see a record of your past inquiries and get email alerts when your ticket has been updated.

Secure email for SMCU members Log into Online Banking and click on "Secure Email"
Main Phone Number* 206-398-5500 / 800-334-2489
TTY 206-398-5697
SMCU's ABA (routing) number: 325081500
ATM/Debit Lost/Stolen Card 206-398-5500 / 800-334-2489
ATM/Debit Lost/Stolen Card (after hours) 888-918-7735
Credit Card Lost/Stolen 866-820-4930
Credit Card Activation 800-527-7728
Debit Card Activation 866-985-2273
ATM/Debit Card PIN Change 866-985-2273
Credit Card General Inquiries/Disputes 800-654-7728
Guarantee Trust Life Ins. (AD&D) 800-942-3646
Guaranteed Asset Protection (GAP) 800-826-9384
Warranty Information 800-654-8455

 

 

CU SERVICE Equal Housing Opportunity Your savings are federally insured to at least $250,000 and backed by the full faith and credit of the United States Government by the National Credit Union Administration, a U.S. Government Agency. BBB
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